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SCRAMBLING
FOR EMPLOYEES Late
one evening on a recent trip, I pulled off the Interstate highway
to Like most locations serving customers, the restaurant had the almost permanent "Now Hiring" sign in the window. What was distinctive from others was another large sign for "Employee Profit-Sharing" and another touting "Child Care Assistance Available." Upon entering the restaurant, I discovered they were short-staffed that evening, and a very pleasant waitress indicated that they had a lot of business that evening and service would be a little bit slower than normal, but she would be with us in a moment. I have to say the service was excellent and the coffee was very good. What made it good was the attitude of the employee. Even though they were short-staffed, it appeared the quality of workers in the location was excellent and made a significant difference. Sitting on the counter, next to the register, was a small bright yellow card touting their numerous employee benefits and urging the completion of the mini-application on the reverse. The mini-application asked for age and shifts and days of the week available to work. It also asked "how will you get to work?" and "date available for work. It did not ask for position requested, current skills, or previous experience, only if they had ever worked for the company before. The only focus was on availability. This was a very upbeat, aggressive recruiting approach. In addition to what was portrayed in the window, the company touted excellent earnings, two weeks paid vacation, medical, dental, life, and family insurance available, and management opportunities. Organizations that are fully staffed in the future have to look beyond traditional recruiting methods and staffing techniques. Recently, while visiting Perot Systems in Richardson, Texas, I was greeted at the reception desk by a very personable yet formal young man. I noticed that he continuously addressed me as "sir" and made sure that every need was taken care of. When I met with the Head of Recruiting for Perot Systems, I asked about the great service at the reception desk, because not only did I get much better response than I normally get from a security guard at a building, the young man was eager to do his job well. I also noticed that the individual had a short haircut and could almost be mistaken for a military person. The Head of Recruiting explained that they had continual problems finding a security company that could provide adequate, friendly assistance at the reception desk in their buildings. Ross Perot decided there had to be a creative way to solve the problem. Perot Systems now hires a number of individuals leaving the military who want to get their college degree. Perot Systems deliberately staffs with more people than normally needed to allow the employee the flexibility to adapt to his or her class schedule. Perot Systems provides tuition reimbursement. A staffing problem, even though it was with a subcontractor, was turned into a staffing opportunity by a creative solution. What staffing problems has your organization had difficulty resolving? There is a solution if you will take a creative and innovative approach. Even though there is a shortage of employees, your company does not have to be the one failing to recruit enough to meet its needs. STAFF SMART!
For more information on how to book Wayne for your next event contact us - Click Here Outlaw Group, Inc. 900 Johnnie Dodds Blvd. Suite 115 •Charleston, SC 29464 • 800.347.9361 • fax 843.881.1758 • info@outlawgroup.com www.outlawgroup.com ~ www.wayneoutlaw.com ~ www.smartstaffing.net |
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